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How Brands Can Connect with Gen Z through Social Media Marketing – MarTech Series


Most Instagram users will be somewhat familiar with the fashion brand Revolve. The company has successfully used celebrities and mega influencers to boost brand awareness and turn the label into a billion-dollar success using Social Media Marketing. Revolve attributes its Influencer Marketing strategy with bringing in as much as $650 million to $700 million revenue a year – and now, it is further taking that approach to the next level, with the launch of a new, Gen Z focused label called Superdown.

Revolve’s approach through Superdown is to cater directly to the needs of the next generation of consumers – most notably through more accessible price points and, of course, Influencer Activation.

How Brands Can Connect with Gen Z through Social Media Marketing

The strategy is representative of a wider shift in the industry, with an increasing number of brands adapting their products and marketing strategies to cater to this emerging consumer cohort. True digital natives, with limited patience and attention spans, Gen Z is the next frontier for marketers – and with the eldest turning 22 this year, and  with their spending power to be estimated between $29 and $143 billion, understanding their behavior is becoming essential for those brands who wants to capture and maintain their attention.

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Here’s a look at the behaviors which have to lead to brands like Revolve honing their strategies for this demographic:

They Are Habitual Multi-Screeners

 Whether they are scrolling Instagram with one eye still on Netflix or using their iPad to shop, Gen Z has grown up with smartphones in their hands, and they are highly adept at multitasking.

With their attention split across the devices, converting them into a captive audience presents a challenge – but some brands have managed to use this behavior to their advantage. Last year, a fast-fashion retailer, Missguided, partnered with the wildly popular reality TV show named ‘Love Island’ to dress participants in their clothing. Viewers could see their favorite personalities on screen, in an outfit that was instantly available for them to shop as they watched. The brand saw a 40% uplift in sales as a result.

Understanding, and utilizing such behaviors to advantage is a key – yes, it means that these younger audiences are not always a captive audience on any single platform as some may have been in the past, but the brands that can adapt to this, and think of new, innovative, and collaborative ways to tap into such stand to win out.

Social Media Is Life

 With 75% of Gen Zers naming the mobile phone their device of choice – and the majority spending around three hours per day on social media – first Social Media Marketing strategy is essential in Behavioral Marketing.

Instagram’s steps towards e-Commerce provide a big opportunity here. Shopping tags in images and the ‘swipe up’ option in Stories, both tap into Gen Z’s expectation of instant information and work to maximize their attention before it’s lost.

Now, the long-awaited ‘Checkout‘ on Instagram (launched in the US) looks set to take this to the next level – through Checkout, users will have the ability to make immediate purchases in-app. No link in bio, no redirection.

Within less time, and with more distractions than ever, this streamlined process caters to modern consumer behavior. The function is currently only available to a selected number of launch partners, so brands have some time to consider how they can maximize this opportunity.

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They are Slow to Trust

 Access to 24/7 news coverage of turbulent global events – including Terrorism, Cyberattacks and Security breaches – has shaped Gen Z’s attitude. They are more cautious, and lack trust in large organizations, often including brands.

So how can the marketers overcome this obstacle?

Transparency and Responsiveness are important factors in getting this audience on your side. Offering them entertainment, help, and advice will also win you a favor. Criteo’s Gen Z report showed that 62% of Gen Z prefer ads which ‘bring value to their lives’. It not only encourages them to spend more time with your content, but they will appreciate the fact that you have earned the right to advertise to them.

But with brands representing only 10% of Gen Z’s followed accounts, marketers can’t expect to gain access to their social circles on their own. Influencers can help bridge this gap. Gen Z looks to influencers as trusted peers: they are 1.3x more likely to purchase a product recommended by an influencer than by a traditional TV or movie celebrity. Influencers also tap into their cautious reliance on reviews – 78% of Gen Z has read a review when buying a product in the past 30 days.

Despite their lack of trust, Gen Z is open to being advertised. A study found they were more likely to buy a product after watching a social ad than a Millennial – so the outlook is far from gloomy. The secret lies in acknowledging their differences in behaviors, priorities, and values, and adapting your strategy accordingly.

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Check out the infographic below for some more helpful Gen Z stats.

Gen Z Infographic

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